Utilisation and Adoption Workshop Series

Unlock the Future of Digital Customer Engagement: Migrating ACD Chat to Web Messaging

Ready to elevate your Digital CX? Discover the transformative benefits of migrating your ACD Chat applications to Genesys Cloud Web Messaging. Join our exclusive workshop to learn how this powerful tool can enhance the way your customers interact with your business.

With the upcoming deprecation of Genesys ACD Web Chat, it’s time to explore the enhanced capabilities of Genesys Cloud Web Messaging. Throughout the workshop, you will learn:

• Asynchronous conversations, customers can return and resume where they left off
• Unified agent and supervisor experience across all Genesys Cloud messaging channels
• Inbound and outbound image attachments
• Basic and customized Messenger configuration and deployment in the Genesys Cloud Admin User Interface

Register now and get ready to transform your CX with Genesys Cloud Web Messaging!

*Starting June 11, 2025, Genesys will no longer support ACD Web Chat v2 in Genesys Cloud, which is available to customers via all its corresponding Chat Widget versions. This is further to the deprecation of ACD Web Chat v1, that was announced earlier. See Deprecation: Removal of ACD web chat (version 1). All existing customers are encouraged to migrate to Web Messaging and Messenger.