The Power of AI-Driven Social CX

As digital channels become the frontline of customer service, many organisations are grappling with the challenge of building meaningful relationships with their customers and connecting data from various engagement channels. The latest report, “Generational Dynamics and Experience” by Genesys, reveals that over 55% of Gen Z and 54% of Millennial consumers prefer using social media for customer support. The absence of social listening and digital engagement, along with disconnected customer engagement channels and siloed data between teams, is a major hurdle preventing organisations from fully orchestrating personalized customer experiences (CX).

Join this live webinar to explore how aligning social media efforts with CX functions can provide you with a single, 360-degree customer view and unique, relevant experiences across digital channels and communications.

Don’t miss out — watch to explore: 

• • Importance of social listening and digital engagement in customer experience in the AI era
  • Genesys Cloud Social Demo
  • A comprehensive understanding of experience orchestration
  • Benefits for organisations from engaging their customers across all digital channels – chat, email, SMS text, messaging apps and social media – to achieve seamless CX
  • Genesys Cloud demo​ for marketing and cx teams

Meet the speakers