On-demand

Redefining CX for the age of AI

What our research and experts say about the path ahead

Artificial intelligence (AI) is transforming customer experience (CX) and is quickly becoming critical for industry leaders. The latest report, “Customer experience in the age of AI” by Genesys, reveals that over 80% of CX leaders consider AI to be a key driver of their organisation’s future success. Without AI, businesses risk falling behind, losing customers and disengaging employees.

Join us to gain valuable insights from the report and hear from three industry experts as they share their knowledge on how AI is reshaping the CX landscape.

Don’t miss out — watch to explore:

- How leading CX professionals are harnessing the benefits of AI
- Proven strategies for overcoming the challenges of AI integration
- The future of AI in enhancing both customer and employee experiences

Who should attend:

This webinar is ideal for contact centre leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.

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Meet the speakers

R “Ray” Wang
Principal Analyst and Founder
Constellation Research

Aron Meyer
Digital Workplace Solutions Architect
Unisys

Brett Weigl
SVP, AI Product Management
Genesys

Greg Thomas
Senior Director, Thought Leadership
Genesys