Utilisation and Adoption Workshop Series

Introduction to Predictive Engagement on Genesys Cloud

Orchestrate Personalised Experiences with AI-Driven Proactive Engagement

See, understand, and engage your digital users in real time! This is Genesys Predictive Engagement (GPE). 

Elevate your online customer experience with the ability gather context about what your customers are trying to do right now and when they may need help. Have the ability to capitalise on the best moment to reach out to them and deliver the appropriate message with agents or AI chatbots powered by Genesys Web Messaging. 

We will showcase GPE in action and share how you can begin to leverage the capability on your Genesys Cloud platform. Learn how you can optimise these outcomes and be one step ahead in providing a great, personalised experience. 

Our Agenda:

• Genesys Cloud “All in One” platform benefits including digital interactions

• Coming full circle with Customer Journey Orchestration

• Overview of Genesys Predictive Engagement (GPE)

• Showcase GPE in action and share what else could be possible

• How do I start with GPE and how much will it cost?

• Q&A throughout