By industry
Retail
Personalise the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
BPO
Stay competitive and deliver positive outcomes for your customers.
Live Webinar: Genesys + Epic
On-Demand Webinar
Join Epic and Genesys, now part of the Epic Workshop program, to discuss the importance of a robust engagement platform as a critical component of health systems’ infrastructure. This includes essential elements such as voice, digital communication, advanced routing, and AI automation. Discover how these technologies can surface the right knowledge when most needed and provide deep AI interaction analytics.
We will explore how the platform integrates with your EHR for identification, validation, access, revenue cycle management, prescription management automation, outbound referrals, orders, and more. Learn about the expected outcomes, including 20% automation containment in access, identification of patients at risk, and a reduction in the time spent on each interaction.
Tara Mahoney
Vice President
Global Healthcare Practice
Genesys
Chris Cameron
Showroom Technical Lead
Epic
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
