Why electronic health records need to integrate with your communications platforms

Join Epic and Genesys, now part of the Epic Workshop program, to discuss the importance of a robust engagement platform as a critical component of health systems’ infrastructure. This includes essential elements such as voice, digital communication, advanced routing, and AI automation. Discover how these technologies can surface the right knowledge when most needed and provide deep AI interaction analytics.

We will explore how the platform integrates with your EHR for identification, validation, access, revenue cycle management, prescription management automation, outbound referrals, orders, and more. Learn about the expected outcomes, including 20% automation containment in access, identification of patients at risk, and a reduction in the time spent on each interaction.