A platform built to drive better business.
45% faster reach than other solutions
3-minute average reduction on time spent per call
532% increase in agent productivity
Experience the most powerful all-in-one cloud contact center
World’s top brands are making their customers and agents happier using Genesys call center software.
“Of the companies we evaluated, Genesys proved to be the most technologically mature provider and the one that offered us the best acquisition model, so it was selected.”
Rafael Grottoli, IT Director, Vivo
“Genesys has helped us easily access the tools that are key to meet our remote-banking operational goals.”
Luis Vertone, Gerente Senior de Desarrollo de Proyectos, BBVA Argentina
“Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass.”
Gautam Roy, Vice President, Infrastructure, IT Operations, Waste Management
“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”
Dar Andrews, Director of Service Delivery & Engineering, PayPal
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.”
Ian Roberts, Operations Leader, Quicken Customer Care
“As mobile banking channels get busier, we’re moving from telephony-based responses to digital self-service and, with Genesys, we can accurately reconfigure our resources to match changing demand.”
Martin Kedback, Head of Business Development and Support, Swedbank
“The breadth and depth of the Genesys omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money.”
Shafique Adatia, Team Lead, System Administrator, Vivonet
“This technology has been a game changer for us. I’ve been in this industry for over 15 years and this is the first time we’ve had the ability to build two-way conversations and relationships with customers.”
Carley Brandon, Strategy Manager, Telus
Sign up for a demo to see how the Genesys platform lets you relate to your customers where they are and anticipate their needs!
“Of the companies we evaluated, Genesys proved to be the most technologically mature provider and the one that offered us the best acquisition model, so it was selected.”
Rafael Grottoli, IT Director, Vivo
“Genesys has helped us easily access the tools that are key to meet our remote-banking operational goals.”
Luis Vertone, Gerente Senior de Desarrollo de Proyectos, BBVA Argentina
“Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass.”
Gautam Roy, Vice President, Infrastructure, IT Operations, Waste Management
“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”
Dar Andrews, Director of Service Delivery & Engineering, PayPal
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.”
Ian Roberts, Operations Leader, Quicken Customer Care
“As mobile banking channels get busier, we’re moving from telephony-based responses to digital self-service and, with Genesys, we can accurately reconfigure our resources to match changing demand.”
Martin Kedback, Head of Business Development and Support, Swedbank
“The breadth and depth of the Genesys omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money.”
Shafique Adatia, Team Lead, System Administrator, Vivonet
“This technology has been a game changer for us. I’ve been in this industry for over 15 years and this is the first time we’ve had the ability to build two-way conversations and relationships with customers.”
Carley Brandon, Strategy Manager, Telus
Simple admin tools
A simple maintained call center system that allows changes without IT help.
Data actions
Break down data silos. Data actions let the IVR communicate directly with other web applications to drive personalization, workflow automation, identity validation and self-service opportunities.
Click-to-install integrations
Simply add new pre-built app functions to your call center through open APIs.
Multi-tenant cloud apps
One-time build using the multi-tenant cloud application.
Embeddable framework
Develop custom integrations faster with a managed software development kit so developers can focus on affected web apps.
Service automation
Push information from external systems into your call center platform. Webhooks allow external systems to generate group chat messages in your agents’ interface.
Downsize your reliance on servers
On-premises call centers suffer from underutilization issues – most servers are only partially used, taking up space and maintenance time. Cloud migrations reduces physical servers and maintenance helping lower overall costs.
Reduce the application stack
By streamlining applications into a single platform, you get all the functionality you need and the ability to integrate with key business platforms. Replace applications that require daily management with a single platform that offers one maintenance protocol, training protocol and update protocol.
Sort through antiquated hardware
Call centers of all sizes are rife with antiquated hardware—desktops, phone systems and servers often are cobbled together over the years to accommodate growth and business changes. This technology carries additional costs and lacks omnichannel capabilities, unlike a cloud solution.
Move to a single cloud-based solution!
Moving to a single cloud-based platform with telephony built-in allows for continuous deployment of new features.
Sign up for a demo to see how the Genesys platform lets you relate to your customers where they are and anticipate their needs!
Cada año, Genesys® orquesta más de 70.000 millones de experiencias de cliente extraordinarias para compañías de más de 100 países. Gracias a la potencia de sus tecnologías en la nube, digitales y de IA, las empresas pueden hacer realidad su visión del cliente empático, Experience as a Service℠, y las experiencias a gran escala. Con Genesys, las organizaciones tienen el poder de ofrecer experiencias proactivas, predictivas e hiperpersonalizadas para fortalecer la conexión con el cliente en cada momento de marketing, ventas y servicio en cualquier canal, al tiempo que mejoran la productividad y el compromiso de los empleados. Al transformar la tecnología de back-office en un mecanismo avanzado de aceleración de ingresos, Genesys permite una verdadera cercanía a escala para fomentar la confianza y la lealtad de los clientes.
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