Currency
Want to compare plans? See our feature matrix plan comparison
Handle any customer call with ease. Take advantage of inbound and outbound voice, dynamic routing, callbacks, employee support and more. All the essentials you need in a single package.
Plan includes:
Digitally empower your customers and employees. Get the flexibility you need to deliver highly personalized and proactive digital experiences with robust channels and advanced digital capabilities. This includes a workspace fully optimized for digital employees, making it easier to manage multiple interactions in asynchronous conversation flows.
Plan includes:
Own the customer experience beyond the phone call. For organizations looking to offer both voice and digital engagement solutions, look no further! Get access to every channel for a seamless and connected customer journey.
Plan includes:
Connect the employee journey with the customer journey to deliver exceptional experiences for everyone. Elevate your employee experience with a full suite of workforce engagement capabilities that empower, energize and unleash your employee superpowers.
Plan includes:
Connect the employee journey with the customer journey to deliver exceptional experiences for everyone. Elevate your employee experience with a full suite of workforce engagement capabilities that empower, energize and unleash your employee superpowers.
Plan includes:
Prices listed are per named user, billed annually. Usage-based pricing may apply.
Accelerate innovation and improve end-to-end journeys with turnkey personalization, automation and prediction
Starting at
$40 Monthly USD
The AI Experience is available for voice and digital. It includes Predictive Engagement, Digital and Voice Bots, Knowledge, Agent Assist and Predictive Routing.
Measure, monitor and optimize journeys at scale to improve customer experiences and business performance
Increase efficiency and effectiveness of workers in the contact center and beyond
Resource management
Quality management
Performance management
Flip the switch. Add digital channels for users who need them.
Available for:
GC1
Unleash employee superpowers. Add Workforce Engagement Management for employees who need it.
Available for:
GC1GC2
Need specific AI use cases? Automate with voice and chatbots, acquire customers effectively or route customers to the best agent with AI add-ons.
Available for:
GC1GC2GC3
Combine the power of workflow automation and agent assistance to manage all your customer-related requests within or outside your contact center.
Available for:
GC1GC2GC3
Extend Genesys native UC to your entire organization for seamless collaboration and knowledge sharing.
Available for:
GC1GC2GC3
Take advantage of flexible options for voice connectivity. Bring your own cloud carrier or use Genesys Cloud Voice for reliable, resilient and scalable telephony.
Available for:
GC1GC2GC3
Explore pre-built integrations and apps — CRM, UC, BI, bots and more — to reach your goals faster.
Available for:
GC1GC2GC3
Pay for logged in user
Best for predictable agent staffing at the best available price.
Pay for time used by logged in users
Best for contact centers with part-time agents or frequent usage spikes.
Pay for simultaneous users
Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.
Send us a quick chat or just say the word — we’ll reach out to talk through the options and find the best fit for you and your business.