#1 AI-Powered Experience Orchestration Platform.

Transform Your Cloud IVR Software with Genesys Cloud.

Cloud-Native
All-in-One Platform
AI-Driven
Reliable and Proven
Market Leader

Genesys Cloud is the AI-Powered Experience Orchestration platform used by some of the largest companies in the world.

Transform customer and employee experiences with Genesys Cloud CX

94%

average response rates

90%

first-call resolution

20%

boost in agent productivity

Global report: Customer experience in the age of AI

Move beyond the hype and explore how AI can work for your organization, employees and customers.

Download the report

Recommendations you can trust

Analysts and users agree — Genesys is a leader

Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.

Contactcenter leader leader

Best usability 2024

Users love us fall 2024

Top 50 contact center

Leader asiapacific leader

Latam fall 2024

Contactcenterworkforce leader emea leader

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2024 toprated trustradius gradient

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Gartner^® Magic Quadrant™ for 2024 Contact Center as a Service

Genesys named a Leader in Contact Center as a Service (CCaaS) solutions

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The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report

Genesys named a Leader by Forrester in CCaaS

Refine CX with experience orchestration. Improve your CX with our AI-Powered Experience Orchestration platform