Discover how AI will shape the future of business and customer loyalty
May 1 | Chicago
Many CX leaders are at a cross-roads – trying to identify ways to drive business growth and customer loyalty, while managing costs. AI is hotter than ever and is quickly changing the game – widening the gap between the leaders and the laggards. It’s also bringing firepower to strategies for improving the employee experience.
If we look ahead to 2030 – the landscape of business and the experiences they deliver are likely to change dramatically.
W Chicago – Lakeshore
644 N Lake Shore Dr, Chicago, IL 60611
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In today’s fast-paced CX landscape, the strategic use of AI is paving the way for significant transformations in the years to come. This exclusive event will focus on defining the future of customer experience, particularly in the context of AI’s growing role in reshaping both customer and employee interactions.
Please join us and a select group of innovative CX executives for a collaborative, open discussion about the critical topics facing CX leaders today. And walk away with potential solutions to the challenges you’re facing today to prepare you to thrive no matter what tomorrow brings.
Agenda
May 1, 2024
10:00 AM – 10:15 AM
Registration
10:15 AM – 10:45 AM
Enjoy breakfast as you are introduced to your peers and learn about the day.
10:45 AM – 12:00 PM
Roundtable discussions hosted by Janelle Dieken, SVP Customer Engagement & Advocacy
- The Power & Possibility of AI: The role AI will have on your business and how you want AI to impact your business
- The Workforce Evolution: How workforce needs are constantly evolving and what you, as leaders, should be considering for the future of your teams, balance quality, efficiency and growth
- Orchestrating the Future of CX: The challenges in technology implementation and business prioritization and how to best step forward into the future of CX
12:00 PM – 12:15 PM
Closing
Chicago White Sox Game
After the roundtable concludes, you are invited to join us in the Guaranteed Rate Club to watch the Sox take on the Minnesota Twins at Guaranteed Rate Stadium!
As our guest, you’ll have the opportunity to experience the excitement of the game in style. You’ll have the benefit of watching the game from behind home plate on the 200 level while enjoying an all-inclusive gourmet buffet and premium bar. Transportation will be provided to and from the round table.
We look forward to your participation and to the invaluable contributions you’ll bring to our discussions.
