Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free hands-on workshops that introduce you to platform capabilities so you can optimize your contact center operations and deliver a great customer experience.
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Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.
We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at gCSMteam@genesys.com and we’ll be in touch.
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January 22nd @11 EST / 3:00 GMT
Genesys Copilot will reduce your agents’ response time, training periods, and needs for searching for the next action to take with a customer. Recommending articles or phrases within an article, summarizing the interaction, automatically filling out wrap-up fields, and providing Next Best Actions gives agents the power to do their jobs more efficiently.
January 29th @11 EST / 3:00 GMT
Continuous innovation is at the heart of the Genesys Cloud platform. Hundreds of new features across all channels and services were released in 2024. Now as we anticipate all the great features in store for us in this new year, let us look back on the capabilities released last year and talk about how it has improved your capability to deliver an exceptional customer experience.
Bookmark this link and check back often to see our monthly workshop topics.
And access the Genesys Cloud Community for takeaways from workshops, discussion threads, additional support and other resources.
If you’ve missed any of the live workshops, register now to watch them on-demand and check out these past sessions:
