Be sure you’re getting the most out of your Genesys Cloud subscription. Your Genesys Customer Success team can help. We offer free hands-on workshops that introduce you to platform capabilities so you can optimize your contact center operations and deliver a great customer experience.
Thank you for registering!
Wait for an email confirmation from ON24 with a link to join the event. We will also send you reminders as the date/time approaches.
We hope to see you at the workshop! In the meantime, if we can help you with any other questions about Genesys or Genesys Cloud, please email us at gCSMteam@genesys.com and we’ll be in touch.
See you soon!
Please reload the page to register for another event.
July 17, 11:00 AM EST
Never miss out on a recording or transcript with the data storage and management capabilities of Genesys Cloud. Seamlessly comply with your local regulatory requirements or industry standards by ensuring that the correct action will be applied to important interactions. Effectively manage your data in-platform or through integrations with external tools.
July 31, 11:00 AM EST
Learn how to set up automated policies to record, store and identify which interactions to focus on for evaluations. A user-friendly interface makes it easy to identify key insights, execute quality evaluations and schedule coaching sessions. Merge human insight with AI to swiftly manage quality and reduce biases in the review process.
Bookmark this link and check back often to see our monthly workshop topics.
And access the Genesys Cloud Community for takeaways from workshops, discussion threads, additional support and other resources.
If you’ve missed any of the live workshops, register now to watch them on-demand and check out these past sessions:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
