AppFoundry Webinar

Improve efficiency with AI and automation in 2021

Wednesday, November 18, 2020 at 8 AM PT

Contact centers struggle with efficiency in the new normal of remote work. According to McKinsey, agents spend 19% of their time looking for answers or tracking down help. And admins waste time managing and updating resources.

In 2021, improved contact center ROI is as simple as eliminating the unnecessary steps it takes to find answers and manage information.

Join our panel of experts to find out on how automation and intelligent integrations can improve efficiency and drive ROI.

You’ll learn how:

Artificial intelligence (AI) changes how contact centers operate remotely
Next-generation AI is transforming chat, messenger and voice
Agent-assist technology can save teams valuable hours of work per week

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Meet the Speakers

Jim Whatton
Vice President, Solution Consulting
Genesys

Dan Stoops
Solutions Architect
Genesys

Sedarius Perrotta
Head of Innovation
Shelf

Jeff Stroum
Solutions Architect
Shelf