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03/11/2025 Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale  New go-to-market relationship to help organizations realize enhanced business value through advanced AI capabilities, seamless adoption and continuous optimization    SAN FRANCISCO and COLORADO SPRINGS, COLO., March 11, 2025  – Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, today announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions.    Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services.  “We’re working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact — whether it’s accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future," said Aileen Allkins, President and CEO of TeKnowledge.   “TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,” said Larry Shurtz, chief sales officer of Genesys. “Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier."  Trusted by businesses of all sizes in over 100 countries, Genesys delivers industry-leading AI and digital solutions through Genesys Cloud that enable organizations to scale personalized, end-to-end customer experiences. With AI everywhere powering omnichannel engagement, intelligent routing, built-in workforce engagement and end-to-end journey management, Genesys Cloud provides organizations a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI.   Organizations can leverage TeKnowledge’s 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge’s professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success.   Together, TeKnowledge and Genesys are working to redefine CX by combining powerful technology with structured adoption strategies, helping enterprises move beyond deployment to fully operationalize AI, automation and workforce skilling to accelerate value.  “Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,” said Bernie Arnason, industry director, ICT of Frost & Sullivan. “By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge’s vast experience in advisory, professional and managed services, organizations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape.”  Learn more about how TeKnowledge and Genesys are transforming AI-driven customer experiences on the TeKnowledge blog.  ________________   About Genesys  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.  © 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.  About TeKnowledge   Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through technology. With a deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit www.teknowledge.com.  Media Contacts:  Genesys   Marielle Sedin   Marielle.Sedin@genesys.com     TeKnowledge: Iman Ghorayeb iman.ghorayeb@teknowledge.com 

02/25/2025 Deloitte Digital Announces Strategic Alliance With Genesys to Help Organizations Elevate Customer Experience New alliance enables Deloitte Digital and Genesys to create a holistic, customer-centric approach that combines technology, data and human understanding NEW YORK, Feb. 25, 2025 — Deloitte Digital and Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced a strategic alliance to enhance clients’ ability to scale loyalty-building customer experiences (CX) and accelerate value from the technology investments. Through this collaboration, Deloitte Digital and Genesys are working together to help organizations turn customer experience into a business differentiator through connected, personalized interactions across the enterprise and multiple engagement channels, including voice, email, chat, social media and more. Deloitte Digital and Genesys aim to help clients address unmet needs within the contact center and beyond, such as long wait times for service, poor communication about status, and complexity around navigating organizational processes and siloes. By focusing on personalization, journey management, omnichannel integration and continuous optimization businesses can build strong, lasting relationships with their customers and stand out in a competitive market. “Customer experience remains a boardroom priority because it provides a distinctive advantage for the businesses that understand its importance and do it right,” said Dounia Senawi, chief commercial officer, Deloitte Consulting LLP. “Our collaboration with Genesys blends the power of technology and experience to help ensure each customer interaction is seamless, which is important for establishing trust, fostering loyalty and driving long-term success." Through the scalability, flexibility and extensibility of the Genesys Cloud® platform offering integrations with various enterprise systems, Genesys empowers organizations to scale end-to-end personalized customer experiences by coordinating technology, interactions and touchpoints. By combining Deloitte’s experience in helping clients apply innovative solutions, advanced technology and deep data insights to elevate experiences with the AI-powered orchestration capabilities of Genesys, the collaboration aims to help organizations propel their digital transformation and drive ROI faster. “Every brand is in the experience business whether they recognize it or not,” said Larry Shurtz, chief sales officer, Genesys. “By combining our collective insights and track record in enabling organizations to optimize their customer experience for tangible business impact, Genesys and Deloitte Digital bring clients a trusted collaboration that can improve speed to value. We believe our work together will go a long way in helping organizations harness the transformative power of cloud and AI orchestration capabilities to deliver differentiated experiences at scale.” Deloitte Digital was awarded the 2024 Genesys Global Influence Partner of the Year, underscoring its leadership in emerging solutions and differentiators in the market. The organizations are currently working on several programs together, including innovative initiatives at the intersection of CX Cloud, GenAI solutions and cloud migration/optimization.   About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. © 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. About Deloitte Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 460,000 people worldwide connect for impact at www.deloitte.com.   Media Contacts Marielle Sedin marielle.sedin@genesys.com Will Chukerman Public Relations Deloitte Consulting LLP +1 872 372 9484 wchukerman@deloitte.com   Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

02/20/2025 Genesys and Mitel Join Forces to Transform Customer Experience AI-Powered Experience Orchestration leader and leading business communications provider collaborate to help large enterprises accelerate customer experience innovation SAN FRANCISCO and SUNNYVALE, Calif., Feb. 20, 2025 — Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. The companies are announcing a new global strategic relationship to help organizations drive business outcomes at scale through loyalty-building customer and employee experiences. In today’s experience economy, customers expect seamless engagement across every touchpoint. To meet these expectations and compete in the ever-changing business landscape, many organizations are looking to transform their customer and employee experience using AI. The new go-to-market relationship is designed to offer large enterprises the benefits of the advanced AI-Powered Experience Orchestration capabilities of Genesys and Mitel’s deep system integration and services expertise to reduce complexity and transform customer engagement. “Our partnership with Genesys expands Mitel’s ability to serve large and very large enterprises, offering a full range of CX solutions tailored to their preferred deployment models, including CCaaS,” said Sebastian Tietz, head of business development at Mitel. “With Genesys Cloud, we can now support large enterprise customers pursuing a cloud-first CX strategy through a comprehensive platform embedded with native AI and providing extensive global reach and scale for organizations worldwide. The advanced platform and customer-centric approach from Genesys combined with Mitel’s broad portfolio and transformative professional services helps accelerate value for customers of all geographies and sectors, including highly regulated industries.” “Striving for excellent CX is a strategic element of every organization’s business growth as delivering superior CX has become a key competitive differentiator in today’s experience economy. With increasing digitization, concerns about data security and privacy are escalating, prompting global businesses to invest more in secure and compliant CX solutions to help maintain consumer trust,” said Krishna Baidya, Senior Director, CX, ICT Practice at Frost & Sullivan. “The partnership between Genesys and Mitel exemplifies how organizations can come together to address these concerns and help joint customers prioritize robust data protection measures and compliance with privacy regulations for overall better CX.” In the current regulatory environment, enterprises must comply with a growing list of geographic and industry standards, such as the EU AI ACT, GDPR, DORA and HIPAA. This is especially important for verticals with stringent regulations like financial services, healthcare and the public sector. Genesys and Mitel are positioned to help large enterprises, institutions and governments meet these demands. “Through our collaboration with Mitel as a Global System Integrator, organizations will be able to maneuver through the complexities of evolving regulatory standards and ever-changing customer expectations. With comprehensive platform capabilities, support and service from Mitel, organizations around the world can more seamlessly orchestrate end-to-end experiences for customers and employees,” said Larry Shurtz, chief sales officer at Genesys. With the industry-leading cloud contact center capabilities of the Genesys Cloud™ platform, Genesys delivers advanced AI and digital solutions that enable organizations to orchestrate personalized, end-to-end customer experiences. Genesys Cloud provides organizations with voice, digital engagement, journey management and workforce engagement management capabilities all within a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI. For existing Mitel UC customers, the Genesys solutions effectively integrate with a customer’s current platform investments, extending contact center capabilities at scale. Mitel’s expert services provide a comprehensive, objective 360-degree assessment to identify key requirements based on target customer business outcomes and develop tailored solution strategies embedded into customer workflows. Leveraging a proven transformation methodology, Mitel helps large enterprises minimize deployment risks while executing complex custom integrations to maximize platform performance. Through its managed services practice, Mitel ensures ongoing compliance, service assurance and continuous optimization, fostering strong partnerships with customers and Genesys to maintain high satisfaction levels. Mitel will market the Genesys Cloud platform to direct large enterprises as part of its managed services offering, with initial availability in the United States, Austria, Germany, the United Kingdom, France, Italy and Latin America. Looking ahead, Genesys and Mitel plan to expand on their go-to-market relationship through closer integrations that allow organizations to leverage their existing business communications investment and accelerate their digital transformation.   About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. © 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn and X @Mitel. Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners.   Media Contacts Marielle Sedin Marielle.sedin@genesys.com Mitel Public Relations pr@mitel.com

01/22/2025 Genesys Earns Spot on CRN’s Cloud 100 List for 2025 Genesys recognized for advancing the next generation of cloud evolutions SAN FRANCISCO, Jan. 22, 2025 — Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced that it has been recognized on the 2025 Cloud 100 list by CRN®, a brand of The Channel Company. This prestigious CRN list spotlights 100 leading channel-focused cloud companies across five key categories: cloud infrastructure, management, security, software, and storage.   CRN Cloud 100 companies demonstrate dedication to supporting channel partners and advancing innovation in cloud-based products and services. The list is the trusted resource for solution providers exploring cloud technology vendors that are well positioned to help them build cloud portfolios that drive their success.    “We believe CRN’s recognition of Genesys reinforces our commitment to guiding organizations into the future of AI-Powered Experience Orchestration,” said Amy Slater, vice president of North America partner, GSI, and alliance sales. “Businesses worldwide trust Genesys to spearhead their cloud evolutions through our transformative approach to customer engagement, high-velocity innovation and expansive partner ecosystem.”  The customer experience landscape is changing rapidly. Genesys is contributing to this next wave of advancement and empowering businesses to harness the efficiency, scalability and flexibility of the cloud while enabling them to unlock the potential of AI. In line with this trend, Genesys Cloud AI represented more than 10% of the Genesys Cloud™ platform’s new business during the first nine months of fiscal year 2025.   As the trusted platform that’s born in the cloud, Genesys Cloud is purpose-built to help organizations accelerate cloud growth and differentiate through exceptional customer and employee experiences.  With predictive, conversational and generative AI natively infused throughout the platform, businesses can automate and augment service, gain deep customer insights, anticipate needs, and identify trends. These AI capabilities power experience orchestration, enabling organizations to coordinate technology, interactions and touchpoints to seamlessly deliver personalized experiences.   “As customer cloud needs accelerate, particularly in the face of expanding needs for digital transformation and AI-based solutions, cloud innovation has become more important than ever,” said Jennifer Follett, VP, US content, and executive Editor, CRN, at The Channel Company. “Each company on this year’s Cloud 100 list are breaking new ground delivering products and services that empower solution providers to expand their cloud offerings and meet their customers’ requirements. We look forward to seeing how these companies continue to advance cloud computing in the coming year.”   About Genesys   Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.   © 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.  Media Contacts  Lauren Baca, Genesys lauren.baca@genesys.com  Method Communications genesys@methodcommunications.com