Lauren Miller

Innovation and Vision Specialist

Lauren Miller, Business Value Specialist at Genesys, collaborates with strategic leaders to curate narratives of possibility and orchestrate meaningful experiences for customers and employees. Leveraging a decade of experience, she harmonizes Design Thinking with trusted advisor status for transformative impact.

Posts By Lauren Miller

Voice of the Customer: Build Loyalty One Touchpoint at a Time

March 6, 2024

Voice of the Customer: Build Loyalty One Touchpoint at a Time

I bought shoes based on a LinkedIn post. A customer was raving about how excited he was to get his new running shoes only to end...

SMB Gains From a Cloud Contact Center Exceed Personalization

January 11, 2024

SMB Gains From a Cloud Contact Center Exceed Personalization

With the ever-increasing digitization of customer interactions, the proliferation in remote work and growing use cases of...

One Truth in Customer Experience Is the Experience Itself

November 15, 2023

One Truth in Customer Experience Is the Experience Itself

Companies often are organized in such a way that they create silos. Silos in data, operations, management, vision, and...

When You Should Be Anti-Self-Service in Customer Service

August 30, 2023

When You Should Be Anti-Self-Service in Customer Service

With the rapid growth in AI and bots, self-service applications are improving a company’s ability to understand and classify...