Continuous innovation at Genesys
More than 400 new features each year*, released weekly.
More than 400 new features each year*, released weekly.
Genesys Cloud delivers a modern, cloud-native platform that enables continuous innovation, ensuring you always have access to the latest technology. We release new features constantly — and make them available to you instantly — with no software updates, new hardware, upgrades or maintenance required.
“I believe in continuous innovation. Innovation in CX should be intentional. You always have to start with the experience you want to deliver.”
Olivier Jouve
EVP and Chief Product Officer, Genesys
Report
Your customers’ wants and needs never stop evolving. And neither do we. Demo Genesys Cloud today and see what constant innovation looks like in action — and how it can change the way your customers interact with your business.
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At Genesys, we approach every task with an innovation-focused mindset. Customer experience (CX) innovation is driven by a commitment to three things: leveraging cutting-edge technology, data-driven insights and customer-centric strategies. This focus allows Genesys to stay agile in the face of changing market dynamics, including the growth and importance of AI. It also means Genesys is constantly enhancing CX to improve our customers’ operational efficiency and drive business growth.
Continuous innovation at Genesys refers to the ongoing process of seeking, developing and implementing new ideas, technologies and practices to enhance CX and improve business operations. This commitment to improvement helps to ensure that Genesys remains at the forefront of the industry, consistently delivering value to its customers. This approach not only drives technological advancements but also enhances the overall customer and employee experience.
Contact center modernization refers to the process of upgrading and transforming traditional contact centers to meet contemporary needs and expectations. This involves adopting processes like cloud migration, enhancing customer and employee experiences.
The future of contact centers is being shaped by rapid technological advancements, evolving customer expectations and the increasing importance of data-driven decision-making. Here are some key trends expected to influence the future of contact centers.
Continuous customer experience innovation involves leveraging new ideas, technologies and processes to enhance how customers interact with a brand, product or service. The goal is to create more meaningful, efficient and satisfying experiences that meet or exceed customer expectations. Here are some key areas where innovation in CX is taking place: predictive personalization; omnichannel integrations; human-centered design; proactive customer engagement; real-time support; immersive technologies; and AI and machine learning.
