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Jarrod is a product marketing manager at Cognigy, where he manages competitive intelligence, technical alliances and creative content. Jarrod’s mission is to translate his technical understanding of AI into business value everyone can understand. Prior to joining Cognigy, Jarrod worked in knowledge management for the customer service industry for 3.5 years, focused on the North American market. Jarrod is a regular contributor to ICMI, a publication for customer management professionals and occasional writer at CustomerThink. Based in Germany, he serves as a bridge between the European and US markets.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
