Genesys xperience podcast logo

Xperience Podcast

Join us for candid conversations exploring the human, economic and technological forces shaping the experience economy.

Stream Xperience wherever you get your podcasts.

Apple podcasts
Spotify
Youtube
Podcast logo

Latest episode

When AI Fails: Risk and Reliability in the Agentic Era

Dan Klein and Peter Graf on the hidden errors, high stakes and guarantees behind reliable AI agents.

Xperience podcast: “when ai fails: risk and reliability in the agentic era,” featuring dan klein, co founder & cto, scaled cognition

Play

Episode 3

The Consumer Expectation Gap​: Why the Bar Keeps Rising and How to Keep Up

Customers compare you to their best experience ever. Dr. Anjala Krishen on why expectations keep rising.

Watch nowSubscribe
Apple podcasts
Spotify
Youtube
Xperience podcast episode cover: “the consumer expectation gap” with guest dr. anjala krishen, ph.d., university of nevada, las vegas.

Episode 2

The AI Power Shift: How the Intelligence Revolution Is Rewriting the Rules of Business

Same AI, different outcomes: Alex Kantrowitz and Peter Graf on culture, adaptability and human connection.

Watch nowSubscribe
Apple podcasts
Spotify
Youtube
Xperience podcast episode cover: “the ai power shift” with guest alex kantrowitz, founder and editor, big technology.

Episode 1

When Loyalty Becomes Love: Why Brand Relationships Feel So Personal

Ferrari’s Rebecca Mequin on the psychology of brand love and designing experiences that build loyalty.

Watch nowSubscribe
Apple podcasts
Spotify
Youtube
Xperience podcast episode cover: “when loyalty becomes love” with guest rebecca mequin, head of customer success, ferrari.
By providing your information, you agree to our privacy policy.

Your Genesys Subscription has been confirmed!

Please add genesys@email.genesys.com to your safe sender list to ensure you receive the weekly notifications.

Subscribe to our newsletter

Sign up to get the latest podcast updates, thought leadership articles and more expert insights.