Partner with Genesys to solve complex customer experience challenges and expand your reach through the Genesys AppFoundry® Marketplace. Our marketplace connects your solutions with a global audience, empowering your business to thrive in new and existing markets.
As an AppFoundry partner, you have the opportunity to reach new customers, enhance your solution’s capabilities and deliver even more impactful outcomes for businesses worldwide. By joining the Genesys AppFoundry program, you’ll gain access to a diverse and expansive market of businesses that rely on Genesys for their customer experience (CX) solutions, while aligning with the industry’s leading tech innovators.
The AppFoundry Marketplace supports independent software vendors (ISVs) that build complementary solutions, enabling discovery and seamless integration with the Genesys Cloud™ platform. Whether your goal is to drive adoption, improve visibility or scale your offerings, AppFoundry makes it easier to connect with customers and accelerate growth.
Genesys operates globally — and so can you. Whether you’re scaling existing partnerships or growing into new regions, the Genesys AppFoundry Marketplace removes barriers so you can commercialize everywhere your customers are.
Approximately one-third of Genesys Cloud customers leverage at least one AppFoundry app in their cloud environments.* With a rapidly expanding user base, the AppFoundry ecosystem offers tremendous growth potential. And several program models ensure that no matter what type of solution you offer, there’s a path for success.
Streamline your go-to-market strategy by listing your ISV app in the Genesys AppFoundry Marketplace. Whether you offer a basic app or a premium app, your solution is seamlessly integrated into Genesys Cloud and available for direct purchase or assisted sales. Premium apps also include a free trial to help customers explore your capabilities and build buyer confidence. We handle the customer lifecycle, billing, subscriptions and global currency conversion — so you can stay focused on building innovative solutions.
Our partners bring cutting-edge solutions that help our customers transform their customer experience strategies. Through the Genesys AppFoundry Marketplace, ISVs are empowered to innovate, expand and make a real impact. Here are some of the standout success stories from our AppFoundry partners who are driving meaningful results and elevating the CX landscape.
Created by and for people with vision challenges, Be My Eyes is transforming customer service by increasing accessibility for people who are visually impaired. Integrated with Genesys Cloud, Be My Eyes connects customers to live agents who provide real-time visual assistance, using technology to foster inclusivity and deliver more personalized support to every customer.
SuccessKPI allows businesses to analyze and act on real-time data within Genesys Cloud. Through powerful analytics, organizations can make informed decisions that enhance customer interactions, boost agent performance and help drive overall efficiency. This data-driven approach helps businesses stay agile in a fast-paced environment.
Cogito integrates real-time emotional intelligence into Genesys Cloud, guiding agents to deliver more empathetic and effective customer interactions. By analyzing conversational cues, Cogito equips agents with insights to improve service quality and customer satisfaction alike so that every customer gets a more empathetic experience.
As an established marketplace, AppFoundry offers a reliable platform to showcase your solutions. From contact center tools to CX innovations, our AppFoundry Marketplace helps Genesys customers find and implement cutting-edge technologies built for their specific verticals. Joining this marketplace gives you access to new revenue streams and connects your innovations to a broad network of businesses globally.
Unlock new growth opportunities as a Genesys Ascend partner. By integrating your technology with Genesys Cloud, you can reach a global audience, offer tailored solutions and help accelerate business growth. You’ll receive structured onboarding, enablement and co-selling support needed to scale faster and more strategically. With tiered benefits and go-to-market resources, Ascend empowers you to enter new markets, drive customer success and grow your business — all while helping enhance your contact center capabilities and deliver exceptional customer experiences.
