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David Norrie is the Senior Vice President of Product Marketing at Genesys. He is responsible for driving the company and product positioning, vision, messaging, and differentiated value proposition. Prior to Genesys, David was a Senior Principal Analyst at Gartner, where he played a pivotal role in helping companies leverage AI and Analytics to enhance customer experience and drive business value across various domains, including digital commerce, marketing, sales, and customer service. With a strong focus on customer analytics strategies, trends and technologies, David has been instrumental in shaping the industry landscape.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
