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Raul is the Senior Director, CX Advisory and Transformation at Genesys. As a Change Management executive with a management consulting background, Raul helps clients align their business strategy, culture, capabilities, organization design, leadership and people to produce desired business results as well as employee and customer satisfaction.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
