Chandra Owens

Principal at CX Advisory Services

Chandra is a Principal at CX Advisory Services at Genesys. As a Change Readiness and Adoption specialist, Chandra is committed to helping clients achieve sustainable growth through transformational change leveraging strategic expertise and a people-first approach.

Posts By Chandra Owens

How to Communicate Change During a CX Transformation

January 14, 2025

How to Communicate Change During a CX Transformation

Change is a constant for many contact centers. But poor communication during times of change can lead to resistance and confusion...