Zach Hinkle

Zach Hinkle is a Genesys Solutions Product Manager in the Product Management organization in PureCloud. He is a 12-year veteran with Interactive Intelligence with roles in the Support organization, Strategic Initiatives Group, and most recently in the Solutions group for PureConnect (formerly CaaS). He came to Genesys through the ININ acquisition in December 2016.

Posts By Zach Hinkle

September 11, 2019

Experience New Integrations With AppFoundry Free Trials

In March 2018, Genesys released a new unified AppFoundry solutions marketplace that covers all Genesys Cloud™, PureConnect™...

March 5, 2019

Hello, World: The Redesigned PureCloud Developer Center 2.0

“Hello, world!” is a well-known phrase and concept among software developers. The expression generally refers to an example...

January 23, 2019

Measure Audio Quality to Reduce Management Headaches

Almost 13 years ago, I began my career in the contact center software industry as manager of a technical support group. It was an...

August 17, 2018

Premium Client Applications Just Released for Genesys Cloud

These days, the world expects constant improvement in all things. Consumers expect improved products and services, along with...

March 12, 2018

Introducing the New AppFoundry Marketplace

This week, Genesys released a new unified AppFoundry solutions marketplace that covers all of the Genesys customer...

December 5, 2017

Integrations Innovation: Powered by the PureCloud Platform

A challenge that those of us in product management and development wrestle with daily is continually pushing the rate of...