Aaron Chaskelis

Vice President, Genesys Cloud Product Management

Aaron Chaskelis has 25 years of customer care and contact center technology expertise. He's experienced in all aspects of customer care -- from product management and software engineering to service delivery. He has worked with Fortune 100 clients in large scale, global and complex multivendor contact center transformations.

Posts By Aaron Chaskelis

October 24, 2024

Back to Basics: Enhancing Efficiency with ACD Call Center Software

When your customers contact you, they expect a quick resolution or answer. They don’t expect to be passed from channel to...

May 30, 2017

Customer Engagement in a Millennial World

To most pre-millennials, technology is a great tool used to solve problems. To the millennials and those in Generation Z,...