Dan Rood

Dan Rood is vice president of product marketing at Genesys. He is passionate about creating memorable user experiences, resulting in tools that are valuable to businesses globally.

Posts By Dan Rood

October 30, 2019

The Not-So-Scary Way to Level Up Your Contact Center

Identifying the need to upgrade your contact center is the easy part. Researching and selecting the best provider for your...

April 22, 2019

Musings on Being Named a Frost & Sullivan Cloud Contact Center Leader

I am always fascinated by customer experience because it’s truly an art and a science — both creative and technical. Like an...

November 21, 2017

Genesys Predicts: 2018 – Live Stream Event

I’m a huge fan of podcasts. Every week I’m asking friends and colleagues if they have heard the latest edition of...

August 10, 2017

New Disruptor-in-Residence: Olivier Jouve on the Future of Cloud Customer Experience

We recently chatted with Olivier Jouve, the newly appointed executive vice president at Genesys, to get his thoughts on the...