Richard Schott

Richard is the product manager for Integration Services for PureCloud by Genesys. He helps tie together PureCloud and the other IT systems leveraged within the contact center. With a continued focus on utilizing the best features of every system to solve today’s business problems while anticipating the challenges of tomorrow, Richard strives to change the math of the integration equation to make the solution greater than the sum of its individual parts.

Posts By Richard Schott

February 13, 2020

OneLogin Integration and the Genesys Cloud Platform

The cloud is being increasingly built on top of standards in an effort speed development and improve interoperability between...

October 4, 2018

Migrate to the Cloud and Keep Your On-Premises Data with PureCloud

The migration to the cloud is well under way, but businesses are still leaving mountains of data behind on-premises. When we...

August 6, 2018

Genesys Cloud Browser Extensions Continue to Evolve and Expand

A while back, Google announced the deprecation of Chrome apps. While existing apps are technically still supported, the company...

April 3, 2018

Genesys Cloud Embeddable Framework Feature Frees Up Developers to Make Integrations

The Genesys Cloud platform built on top of a host of open APIs. There are APIs for literally every action you can take...

March 23, 2018

Contact Center and CRM Systems: Two Great Technologies That Work Well Together

CRM systems have certain strengths. They keep a record of touchpoints with your customers, their buying habits and everything...

November 15, 2017

Announcing PureCloud CRM Data Actions Integrations

PureCloud has recently released new integrations that more easily hook into CRM systems, provide a variety of static actions...