Jack Nichols

With over 20 years of technical and leadership experience, Jack Nichols serves as a Vice President of Product Management leading the organizations strategy on developing our platform partner ecosystem. Prior to joining Genesys, Jack was a member of the leadership team that grew the PureConnect Cloud business from $10 million USD ARR to $100 million USD ARR. Before Genesys, Jack led the global network and security infrastructure function at BrightPoint (now Ingram Micro), a Fortune 500 global logistics company. He holds a bachelor’s degree in Engineering Technology and Computer Science from Purdue University.

Posts By Jack Nichols

December 13, 2023

Now Available: CX Cloud from Genesys and Salesforce

For many consumers worldwide, encountering a dead-end menu or having to repeat themselves to multiple agents creates more than...

September 29, 2020

Shifting Your Operational Customer Experience Mindset for Cloud

When organizations make the transition to a cloud-based contact center, they also need to shift their mindset, especially from an...

August 9, 2018

Don’t Fear the Artificial Intelligence Boogeyman

Throughout history, the boogeyman has taken many different forms as mythical lore used by parents to keep children in line....

August 6, 2018

Build a Voicebot in Your Genesys Cloud IVR Platform with Amazon Lex

Chatbots might be all the rage today, but there’s still a compelling need to make sure your customers have a great experience...

November 13, 2017

PureCloud and Amazon Lex Power Next-Gen Conversational Experiences

Interactive Voice Response (IVR) technology has come a long way. What started in the 1960s as a way to process requests and...