Chris Muckridge

Chris is the Senior Brand Writer at Genesys. Since joining the company in 2017, he has overseen content marketing for mid-market and most recently brand messaging across all platforms and media.

Posts By Chris Muckridge

April 6, 2021

Service New South Wales: Helping Australians During Times of Crisis

Service New South Wales (NSW) is a public service agency with 1,000 customer service agents working 24/7. It makes it easier for...

March 10, 2021

PATLive: On-Premises to Super Human in Three Days

Super Human Service: It’s the combination of the right technology and engaged customer service representatives. It’s giving...

September 21, 2020

CX Heroes: Stepping In to Save a Family’s Roman Holiday

It was a usual day for Jenny Koebrugge, a Customer Service Consultant at Rabobank, a consumer and commercial bank in the...

August 19, 2020

Behind the Wheel with James Hinchcliffe: Pandemic, Racing and Customer Service

James Hinchcliffe drives the No. 29 Genesys Honda for Andretti Autosport in the NTT INDYCAR® SERIES. And like managing a...

July 20, 2020

The Power of Global Diversity, Equity and Inclusion at Genesys

Eric Thomas recently began his new role as Global Diversity, Equity and Inclusion Officer at Genesys. I spoke with Eric to get a...

March 5, 2020

International Women’s Day: Interview with Lucy Norris

International Woman’s Day is all about honoring our progress and acknowledging the work ahead. But in between, it’s important...