Chrissy Linzy

Chrissy is the senior director of the Genesys Cloud Customer Care team and is focused on transforming the Customer Care experience. Chrissy brings more than two decades of contact center experience from a variety of industries, including technology, health care, and banking, and is committed to customer advocacy.

Posts By Chrissy Linzy

December 10, 2020

4 Ways to Meet Customers Where They Are

Looking back, 2020 was filled with compromises, adjustments and alternative plans for everything — from hiring new team members...

April 8, 2019

4 Ways to Avoid a Contact Center Migration Disaster

My favorite memory from years of upgrades, patches, hot cuts, office moves and installations was the final migration to a new...

January 29, 2019

3 Tips That IT Pros Use to Build Relationships with Business Partners

One of the best parts about working in IT is understanding many parts of the business that you support. Building relationships...

October 31, 2018

Artificial Intelligence Uses in Your Industry

Everywhere you turn, people are talking about artificial intelligence (AI). Television commercials are filled with talking...

October 15, 2018

Build Your Contact Center Transformation Dream Team

Technology is changing. Your competitors are changing. The market is changing. And your budget is changing. This means your...