Michelle Boisvert

Editing Director

Michelle Boisvert is the Editing Director at Genesys. She works across the company to shape content for our customers and prospects. Prior to joining Genesys, Michelle was a Executive Editor at TechTarget, where she oversaw editorial content on topics including cloud computing, DevOps, data center technologies and virtualization. Outside of work, Michelle is an ultramarathoner who lives in Portland, OR, with her dog Cricket.

Posts By Michelle Boisvert

October 13, 2020

Invest in a Customer-Centric Culture for Financial Services

Contact centers for financial services were traditionally seen as an extension of the brick-and-mortar office. However, they now...

October 5, 2020

Employee Engagement: Motivating Your Gen X Agents

Skeptical. Self-reliant. Independent. These are just three characteristics used to describe Generation X — those born between...

September 15, 2020

7 Healthcare Contact Center Best Practices

While the world continues to struggle through a global pandemic, nearly all industries have had to shift contact center...

August 11, 2020

Your Contact Center Summer of 2020 Reading List

If ever there was a summer to catch up on your reading, it’s the Summer of 2020. Maybe you’re working a bit more than usual...

August 5, 2020

August Free Days: Genesys Leads Through Crisis with Empathy

In early March 2020, when the world shifted to working remotely, many employees packed up their laptops and headed to a home...

June 10, 2020

5 Stress Management Techniques for Customer Service Representatives

Customer service is an extremely stressful career. You’re often speaking with people when they’re at their most frustrated or...