Marcela Areiza

Product Marketing Manager

Marcela Areiza Jaramillo is a Product Marketing Management Manager at Genesys, working with the Product Marketing team in Workforce Engagement Management. She has worked in digital marketing for over three years, focusing on content and brand communications. Originally a graphic designer, Marcela has amassed experience in copywriting, digital marketing strategy, and project and client management.

Posts By Marcela Areiza

March 11, 2021

Give Your Remote Workforce More Freedom with Mobile Tools

With 88% of organizations around the world moving to remote workforces because of the COVID-19 pandemic — and 74% planning to...

December 8, 2020

3 Ways to Simplify Contact Center Workforce Planning

Contact centers across the world have had to shift their operations in 2020, especially their workforce planning efforts....

November 23, 2020

3 Ways to Simplify Contact Center Workforce Planning

Contact centers across the world have had to shift their operations in 2020, especially their workforce planning efforts....

October 12, 2020

Creating a Flexible Employee Experience for the New Normal

Your workforce is your greatest asset. Having employees who are not only proficient but invested in their own growth and...

September 28, 2020

Considerations for the At-Home Employee Experience

At this point, saying that the way we work has changed is an understatement. But as we grow more accustomed to our home offices...

August 10, 2020

Break Free from Manual Forecasting in Your Contact Center

For as long as customer service has existed, people have been invested in cracking its code. However, as an industry that faces...