Genesys Cloud

Posts By Genesys Cloud

ICYMI: Genesys Cloud Feature Releases for August 2021

September 24, 2021

ICYMI: Genesys Cloud Feature Releases for August 2021

Several Genesys Cloud™ features were added in August, including new capabilities across...

Critical Capabilities for Evaluating Contact Center Vendors

September 10, 2021

Critical Capabilities for Evaluating Contact Center Vendors

Recently, Genesys announced that Gartner® has named us a Leader in the 2021 Magic Quadrant™ for Contact Center as a...

ICYMI: Genesys Cloud Feature Releases for July 2021

August 25, 2021

ICYMI: Genesys Cloud Feature Releases for July 2021

We’ve made it halfway through the year, with the Genesys CloudTM platform delivering more than130 features. July was an...

Boost the Web Chat Experience with Genesys Web Messaging

August 11, 2021

Boost the Web Chat Experience with Genesys Web Messaging

Customers expect more from their interactions with your brand. They’re more tech-savvy and have easy access to a wide range of...

ICYMI: Genesys Cloud Feature Releases for June 2021

July 27, 2021

ICYMI: Genesys Cloud Feature Releases for June 2021

The Genesys Cloud™ platform added the following new artificial intelligence (AI), workforce engagement management (WEM), and...

New Open Messaging APIs Enable Broader Integration

July 19, 2021

New Open Messaging APIs Enable Broader Integration

One of the strengths of a digital customer engagement platform is that it gives employees a single interface to manage all...

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