TJ Blanchflower

TJ Blanchflower, Ph.D., is the Senior Director of User Experience (UX) Research at Genesys, with over 20 years of expertise spanning boutique design consultancies, venture startups and Fortune 50 companies. His design work has been exhibited at the prestigious Cooper Hewitt Design Museum in New York City, while his research contributions are highlighted in The Routledge Companion to Design Research. Prior to Genesys, he successfully built and led research teams at major tech companies, including IBM and ConsenSys. TJ earned his Ph.D., in Design from North Carolina State University. At Genesys, he spearheads UX research within Genesys Cloud, empowering product teams to deeply understand and engage with users to drive innovation and reduce uncertainty.