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Solutions

Solutions Capabilities Industries

AI-powered experience orchestration

Prebuilt solutions

Genesys Cloud CX

Deliver personalized experiences at scale with a comprehensive contact center.

Genesys Cloud EX

Drive employee efficiency in your contact center and beyond with a WEM standalone solution.

AppFoundry® Marketplace

Extend the Genesys Cloud platform with pre‑integrated apps.

Open platform
Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations

Deliver end-to-end personalized experiences at scale

AI and automation

Realize value faster with purpose-built AI that’s easy to deploy, control and optimize.

Contact center software

Optimize with intelligent automation and embedded AI that delivers value from day one.

Digital customer engagement

Seamlessly connect on any channel with humans and AI-powered bots.

Customer journey management

Connect data silos to orchestrate and optimize end-to-end customer and employee experiences.

Workforce engagement management

Unlock employee potential with built-in AI that simplifies management and drives impact and retention.

Cloud architecture and open platform

Innovate continuously, scale globally and build any customer experience.

All capabilities

Trusted across industries

Banking

Build trust and loyalty with seamless banking experiences across channels — every time.

Healthcare

Create secure, connected patient experiences that transform their care at scale.

Retail

Personalize every shopping experience with scalable retail support your customers can count on.

Insurance

Keep up with policyholder demands across channels using an AI-powered technology platform.

Government

Deliver secure, trusted digital government services that exceed customer expectations.

More industries

Discover how companies across industries achieve their specific goals with Genesys.

Your company and Genesys

Discover how pioneering organizations are reshaping the landscape of customer experience.

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Customers

Redefine your success standards

Leading brands worldwide are making customer experience a competitive differentiator with Genesys.

Customer stories

Succeed and grow
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Spotlight

See how Modivcare saved over $17M since implementing a digital-first strategy.

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Partners

Ascend to new heights with our partners

Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.

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Partner with Genesys
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Partnership in action

Genesys received a 5-star award in the 2024 CRN Partner Program.

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Resources

Get the resources you need

Discover the latest research, reports and resources to orchestrate more connected experiences.

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Learn
Training and certification Product knowledge Development

Trending

Explore customer experience in the age of AI. Move beyond the hype and see how AI can work for you.

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Company

A great partner, a great place to work

Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.

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Recent

Genesys named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

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