Managing competing pressures is a familiar challenge for modern customer experience (CX) leaders. Customers and employees want ever more personalized, seamless interactions. And contact centers are expected to deliver higher volumes with increased efficiencies.

Solve for these challenges by using an AI-Powered Experience Orchestration platform to elevate your performance and quality while proactively managing your overall spend. That’s where Genesys Cloud CX 4 comes in.

The next level of Genesys Cloud CX® packages combines the robust capabilities of Genesys Cloud CX 3 with powerful tools like Genesys Cloud Agent Copilot, Customer Journey Management and 30 AI Experience Tokens per named agent. Together, these advanced features are designed to lower your total cost of operations, empower your agents and create exceptional experiences for your customers.

A Future-Ready Contact Center

Your customers’ expectations are constantly evolving. Genesys Cloud CX 4 capabilities ensure your contact center is ready to meet these demands by integrating advanced AI capabilities with our industry-leading digital, voice and workforce engagement management (WEM) solutions. Let’s look at how three key capabilities can help to improve your overall contact center operations:

Genesys Cloud Agent Copilot: Guides agents with real-time insights, suggests next-best actions, and automates post-call tasks like wrap-up codes and summaries — saving time and reducing effort for all your agents.

Genesys Cloud Customer Journey Management: Visualizes and optimizes customer journeys across channels within and beyond your contact center, empowering your team to uncover opportunities, remove friction and enhance experiences at every touchpoint.

30 AI Experience Tokens: Included with every agent license, these tokens let you seamlessly implement self-service with next-generation virtual agents, supervisor copilots, predictive engagement, predictive routing and social with automation tools and bots to realize immediate business value.

Value That Goes Beyond

With Genesys Cloud CX 4, you can drive satisfaction, value and greater efficiencies. Expect benefits that go beyond simple savings from automation. By leveling up to Genesys Cloud CX 4, you can:

Boost Customer and Employee Satisfaction

Delight customers with faster resolutions, more personalized experiences and optimized journeys. And you can equip agents with the tools needed to deliver exceptional service.

Accelerate Value from AI

Unlock insights to more easily deploy essential AI features like Virtual Agents without a complex or costly implementation process. This allows you to scale capabilities as your needs grow and maximize time to value with fewer resources needed to analyze impact.

Lower Operational Costs

Reduce average handle times, automate repetitive tasks and aggregate cross-channel customer behaviors — all while continuously leveling up key contact center metrics.

Deliver More AI-Powered Experience

With its simplified structure and substantial fair-use allotments, the Genesys Cloud CX 4 offering provides exceptional value. This comprehensive package includes tools to orchestrate customer experiences, streamline operations and maximize ROI — all on a leading AI-powered contact center platform.

Genesys Cloud CX 4 isn’t just about upgrading technology; it’s about elevating your business to a new tier of performance while creating more meaningful connections with your customers and employees. Get to the next level of experience orchestration with Genesys Cloud CX 4. Contact your Genesys representative or visit us online today to learn more.