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It’s difficult to define a perfect customer experience. What works for one person might not be the best for another. By researching what matters most to customers and optimizing their journeys, companies move closer to offering the seamless and personalized engagements customers want. Driving those personalized customer experiences creates trust and loyalty – and builds lifetime value.
To do this, Genesys product teams invite customers — the authentic voices of customer experience — to tell us what matters most to them in CX solutions. Leveraging what we learn, we design experiences to address the needs, behaviors and challenges expressed. Ultimately, we connect with customers throughout the design and development phases to ensure they’re heard and understood.
Sponsor User Program Availability
The Sponsor User Program is available to companies and individuals from all geographic regions. Because Genesys customers who use our products are the experts, we want to hear their feedback from across the globe.
When companies join the program, their employees participate in co-creation activities — from user research sessions to design thinking workshops. Once we collect enough insights, we offer customized presentations to customers to return the knowledge about their experiences.
Participants work closely with Genesys, becoming part of the team throughout the product lifecycle — from design to development — to ensure it continues to deliver value. At this level of engagement, participants engage in presentations to Genesys product leadership. This experience allows them to progress from answering questions about their experiences to sharing perspectives.
