Today at Xperience19, Genesys recognized MyBudget customer service representative Nicole Martin on the mainstage as a Genesys Hero. Nicole goes above and beyond to provide great customer experiences. And through technology enhancements, MyBudget ensures that its providing a great agent experience with the tools they need — at their fingertips — to provide great customer experiences for all of its clients, each and every day.

Australian-based MyBudget helps clients with financial planning, putting a major emphasis on providing great customer experiences and service. Following its clients’ needs for personalized services, MyBudget makes its financial services available via email, chat, phone, mobile and social channels. Clients can engage with agents on the channels of their choice — anytime and anywhere. Using the Genesys® PureCloud® solution, agents have a single dashboard on their desktops, enabling them to track the entire customer journey — and all interactions — to create a seamless experience for agents and, more importantly, for its customers.

By moving to the cloud, MyBudget empowered its customer service representatives with the latest technologies needed to serve clients today — and into the future. With a cloud-based contact center, there’s no need for new infrastructure investments or additional IT resources. So, the MyBudget IT team can focus on tasks other than technology upgrades and maintenance. And the flexibility and scalability of the PureCloud application gives the company the freedom to expand to meet evolving customer demands — and stay ahead of the competition.

Go behind the scenes and see how MyBudget did it. View the infographic below to learn about the MyBudget PureCloud implementation and see how it improved the agent experience and created great customer experiences.