It’s the 20th anniversary of the Genesys Customer Innovation Awards. And this year, we’re going bigger than ever to celebrate organizations that have reimagined what’s possible with experience innovation.

The awards are an opportunity to spotlight organizations that continually level up their customer experience (CX) and employee experience (EX) — forward-thinking organizations that are orchestrating ever-better, more personalized and streamlined experiences while realizing exceptional business outcomes.

If you’ve leveraged next-generation Genesys solutions to exceed expectations and dramatically improve CX and EX, this is your moment to shine. Nominations are now open and organizations of any size — from any region and industry — can nominate themselves for this prestigious award.

Winners will enjoy a trip to Xperience 2025, industry-wide recognition and the opportunity to have their success stories broadly amplified, including an in-depth case study, public relations outreach and social sharing. 

Recognizing Transformation and Innovation

We’ll name 11 winners across seven categories highlighting impressive transformation, experience excellence, innovation and impact. Categories include:

Experience Orchestration Excellence Award – Celebrating the best blend of CX and EX strategies, processes and outcomes

AI Innovator of the Year Award – Highlighting the most comprehensive and impactful use of Genesys AI

Level Up Award – Honoring companies advancing along the Genesys Levels of Experience Orchestration (includes partner, Professional services and customer implementations)

EX Optimizer Award – Recognizing significant enhancements to the employee experience

Humanitarian Impact Award – Showcasing nonprofits using the Genesys Cloud™ platform to make a difference

Sustainability Impact Award – Honoring organizations driving sustainability goals through Genesys Cloud

Orchestrator of the Year Award – Spotlighting one supervisor, one frontline agent and one developer who embody innovation and empathy in CX and/or EX

Showcase Your Leadership: Nominate Today

This is your chance to showcase your CX leadership on a global stage — gaining recognition for how you’re shaping future experiences and making the extraordinary achievable. 

Read about the 2024 Genesys Customer Innovation Awards winners. And nominate your organization today. Deadline for entry is May 16, 2025.