Genesys Earns Spot on CRN’s Cloud 100 List for 2025

SAN FRANCISCO, Jan. 22, 2025 — Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced that it has been recognized on the 2025 Cloud 100 list by CRN®, a brand of The Channel Company. This prestigious CRN list spotlights 100 leading channel-focused cloud companies across five key categories: cloud infrastructure, management, security, software, and storage. 

 CRN Cloud 100 companies demonstrate dedication to supporting channel partners and advancing innovation in cloud-based products and services. The list is the trusted resource for solution providers exploring cloud technology vendors that are well positioned to help them build cloud portfolios that drive their success.  

 “We believe CRN’s recognition of Genesys reinforces our commitment to guiding organizations into the future of AI-Powered Experience Orchestration,” said Amy Slater, vice president of North America partner, GSI, and alliance sales. “Businesses worldwide trust Genesys to spearhead their cloud evolutions through our transformative approach to customer engagement, high-velocity innovation and expansive partner ecosystem.” 

The customer experience landscape is changing rapidly. Genesys is contributing to this next wave of advancement and empowering businesses to harness the efficiency, scalability and flexibility of the cloud while enabling them to unlock the potential of AI. In line with this trend, Genesys Cloud AI represented more than 10% of the Genesys Cloud™ platform’s new business during the first nine months of fiscal year 2025. 

 As the trusted platform that’s born in the cloud, Genesys Cloud is purpose-built to help organizations accelerate cloud growth and differentiate through exceptional customer and employee experiences.  With predictive, conversational and generative AI natively infused throughout the platform, businesses can automate and augment service, gain deep customer insights, anticipate needs, and identify trends. These AI capabilities power experience orchestration, enabling organizations to coordinate technology, interactions and touchpoints to seamlessly deliver personalized experiences. 

 “As customer cloud needs accelerate, particularly in the face of expanding needs for digital transformation and AI-based solutions, cloud innovation has become more important than ever,” said Jennifer Follett, VP, US content, and executive Editor, CRN, at The Channel Company. “Each company on this year’s Cloud 100 list are breaking new ground delivering products and services that empower solution providers to expand their cloud offerings and meet their customers’ requirements. We look forward to seeing how these companies continue to advance cloud computing in the coming year.”  

About Genesys  

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.  

© 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. 

Media Contacts 

Lauren Baca, Genesys
lauren.baca@genesys.com 

Method Communications
genesys@methodcommunications.com