Almosafer sees an increase in scalability by moving to CX in the cloud

Siloed channels were stalling growth for Almosafer. Since implementing the Genesys Cloud™ platform, the travel and tourism company can provide an omnichannel experience that enables customers to book seamlessly and agents to access holistic customer insights during interactions. This has led to improved cross-selling and operational efficiency. Plus, the full-featured platform has enabled increased scalability.