COOntacto sees service levels soar from 27% to 89%

COOntacto plays a vital role in helping healthcare organizations operate more efficiently but was wrestling with a customer service platform that failed to meet its KPIs. Switching to the Genesys Cloud CX® solution, the company not only benefited from omnichannel communications and real-time data and insights but also boosted its service levels from 27% to 89% and its service-level compliance rates from 73% to 96%.