Retailer Majid al Futtaim streamlines service, saving 43% in contact center costs

Majid al Futtaim, the largest retailer in the Middle East, has a singular mission: Provide great moments for every customer every day. Moving to the Genesys Cloud™ platform has helped enable this. From reducing average handle time and hold time to simplifying the employee experience, the retailer is able to streamline service — and is seeing benefits like a 43% savings in contact center costs.