Nespresso is building its premium service experience on innovation

As a premium brand delivering a premium product, Nespresso strives to deliver a premium service and experience to match — continuously innovating for both customers and employees. To meet those goals, Nespresso implemented the Genesys Cloud™ platform and is harnessing everything from voice, email and live chat to bots, knowledge management, and workforce engagement management. The company now has richer insight and can deliver a more consistent, premium experience.