Pioneering digital-only banking in the Philippines

Tonik is redefining financial services through cutting-edge, customer-centric technologies. By leveraging the Genesys Cloud™, platform, Tonik has enhanced its digital banking experience, integrating AI-powered automation to streamline customer interactions and drive operational efficiency.

When this partnership began, Tonik focused on AI tailored for efficient, personalized customer care. Since then, Tonik has expanded its AI capabilities, shifting towards credit-based AI models to optimize loan processing, risk assessment, and financial inclusion efforts. Through Genesys, Tonik continues to deliver seamless, innovative banking experiences, proving that AI is not just a tool for support, but also a driver of financial transformation.