Gartner® research report
Genesys named a Strong Performer and trusted by 94% of peer reviewers
Conversational AI is transforming how businesses deliver customer support and engagement. With advanced tools like virtual agents, businesses can seamlessly handle end-to-end customer interactions at scale. These solutions enable the delivery of personalised, high-quality support that can reduce friction, improve satisfaction and build lasting loyalty.
The Voice of the Customer for Enterprise Conversational AI Platforms report offers a peer-driven perspective, synthesising insights from verified reviews on Gartner Peer Insights™. This resource provides buyers of enterprise technology and services with detailed feedback and aggregated ratings, serving as a valuable complement to the Gartner expert analysis.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Voice of the Customer for Enterprise Conversational AI Platforms, 29 Nov 2024
