Meet customer demands no matter where they are, when they shop or which channel they prefer to use. Collect and connect data across the shopper lifecycle to deliver deep personalisation. Use a unified platform to deliver the best possible retail experiences — even during peak seasons and large sales events.
With Genesys, you can orchestrate unique, omnichannel brand experiences at scale. Win customer loyalty with memorable engagement across your online and physical shopping channels.
Understand your customers, predict next steps and provide timely support. Engage shoppers using real-time and historical data to make them feel understood. Seamlessly adjust messaging and offers based on buyer behavior.
Happy associates deliver great customer service. An all-in-one engagement platform gives agents the insights they need. Create effortless customer experiences across all channels — from one platform.
Give customers easy and convenient shopping experiences that fit their lifestyles. Solve customer issues quickly and offer contextual promotions. Increase average order value and drive lasting loyalty.
Retailers must navigate more channels, time zones and preferences than ever before. Connecting every moment across consumer journeys is the key to providing leading service. Genesys delivers the solutions retail businesses need to respond to shoppers’ demands and evolving expectations — all from a unified platform. Scale and innovate at a moment’s notice without risking your customer experience.
Be ready to serve shoppers via social media, messaging apps, phone, email and more. And keep them satisfied by going beyond reactive multichannel support.
Use real-time and historical data to predict needs and provide proactive customer support. Meet customers on the channels they love most and with messaging that resonates. Use artificial intelligence (AI) to provide what shoppers need, exactly when they need it.
Your customers want the freedom to navigate their shopping journey on their own terms. Give them the power to contact your brand, make payments and find answers on any channel. And let them do it all without having to interact with an agent.
Consumers can access order updates with self-service tools, lessening WISMO call centre interactions. Focus on higher-priority agent interactions — and watch FCR and customer satisfaction rise.
Shop, click, collect. Connect these moments across channels with convenience and transparency. Use AI to follow journeys, identify needs and engage via customers’ preferred channels.
Make it easy to track order status, whether it’s a contactless delivery or curbside pickup. Address any issues quickly, in a way all parties feel good about. Full visibility makes it easier to resolve returns, refunds, replacements and complaints.
Fostering lifelong loyalty means knowing your shoppers. Genesys makes it possible to gather interaction data across channels. Use this data to understand customer needs and interaction preferences.
Address issues and offer product suggestions at the best moment for a sale. Extend your brand beyond the point of sale with personalised offers and engagement. Enable shoppers to become repeat customers — and lifelong brand advocates.
Consumers have unlimited options, especially when making purchases online. To keep sales steady and foster loyalty, good customer service is key. Invest in a solution with digital capabilities that adapt and scale — without sacrificing customer experience.
Put excellent customer service at the front of your retail and eCommerce selling strategy.
Earn loyal customers for years to come. To meet evolving expectations, brands must deliver personalised, omnichannel experiences. This means connecting data to deliver seamless experiences at scale. Engage customers with these insights no matter how they shop — on your website or in your retail store.
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