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30 October 2024 Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year Genesys positioned highest for Ability to Execute Genesys ranked highest in three of five Use Cases in Gartner Critical Capabilities report SAN FRANCISCO, 30 October 2024  —  Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for its Ability to Execute and Completeness of Vision. This marks the 10th year Genesys was named a Magic Quadrant Leader. With this latest report, Genesys has been positioned the highest in Ability to Execute for the last four consecutive years. The company credits this recognition to its Genesys Cloud™ experience orchestration platform, which offers expansive global availability; a robust partner and developer ecosystem; and advanced native AI, journey analytics, automation and workforce engagement management capabilities. Through its continual innovation, ease of use and composability, Genesys Cloud is trusted by more than 6,000 organisations worldwide to drive customer loyalty and deliver superior end-to-end experiences. “We believe this consistent recognition from Gartner reflects our commitment to enabling diverse organisations to accelerate their cloud evolution and drive key outcomes with AI,” said Olivier Jouve, chief product officer at Genesys. “The Genesys Cloud platform equips brands to deliver personalised, seamless customer experiences and improve efficiency by easily connecting channels, data, systems and teams. Our rapid pace of innovation is empowering both large multinational enterprises and small to mid-sized businesses with the foundation they need to differentiate and succeed.” Genesys was also recognised in the Gartner Critical Capabilities Report, where the company is the highest-ranked vendor in three of five Use Cases. Genesys received the highest scores for Customer Engagement Center (4.04/5), Agile Contact Center (3.97/5) and Global Contact Center (4.14/5). The company received the second highest scores in the remaining two, High-Volume Customer Call Center (3.95/5) and Digital Customer Service Center (3.83/5).  Genesys attributes its recognition across all five Use Cases to its ability in meeting the diverse needs of organisations, regardless of size, complexity or geography. “Our industry position is further reinforced by our established customer and partner relationships, global presence, and the security, scalability and reliability of the Genesys Cloud platform,” added Jouve. “Through our AI-powered experience orchestration capabilities, Genesys is helping businesses solve real-world challenges and achieve impactful results.” [1] Gartner describes Leaders as “suppliers with strong support for a wide breadth of customer service capabilities, and an ability to serve multinational organisations with local sales and support organisations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces.” Gartner Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. [1]Source: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024 About Genesys Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. © 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Lauren Baca, Genesys lauren.baca@genesys.com Method Communications genesys@methodcommunications.com

06 August 2024 New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year   Company reaffirms goal to achieve carbon neutrality by 2030 and net-zero emissions by 2040 SAN FRANCISCO, 6 August 2024 — Genesys®, a global cloud leader in AI-powered experience orchestration, today released its Fiscal Year 2024 Sustainability Report (February 1, 2023–January 31, 2024). The report underscores the company’s commitment to driving a more sustainable future and highlights significant progress toward its environmental, social and governance (ESG) goals.  Genesys continued its momentum toward its goal to reach carbon neutrality by 2030 and net-zero emissions by 2040, with over a 10% organic reduction of emissions in fiscal year 2024 compared to the prior year. As part of the company’s ongoing efforts to provide sustainable, industry-leading innovations to its customers, Genesys previously announced that the operations of the Genesys Cloud™ platform are carbon neutral as of the beginning of the current fiscal year. This is a milestone achieved in part by the company’s expansion of customer access to more energy-efficient cloud services through use of Amazon Web Services (AWS) and investment in carbon credits with Rubicon Carbon to cover residual emissions.i  With its business strategy and product offerings working in synergy, Genesys believes it is well positioned to contribute to a more sustainable future. As organizations increasingly prioritize sustainable innovation, Genesys Cloud is at the forefront of this movement by enabling businesses to transition from on-premises solutions to a cloud environment. Increasingly, companies are valuing environmental considerations in the vendor selection process, demonstrated by a notable number of Genesys prospects and customers factoring sustainability in their purchase decisions. In fiscal year 2024, the company’s commitment to sustainability practices influenced over $200 million in new and sustained business. “The progress we’ve made in the past year demonstrates our dedication to creating a positive impact on the environment and society while driving company growth and responsible innovation," said Bridgette McAdoo, chief sustainability officer at Genesys. "We are proud of our achievements and remain resolute in continuing our journey toward a more sustainable future.” Driving Societal Impact  In addition to environmental accomplishments, the report illustrates the company’s dedication to driving societal impact through ethical AI innovation and community engagement initiatives. Genesys has made significant strides in setting the standard for secure and responsible innovation by strengthening its AI ethics guidelines and establishing a cross-functional AI Ethics Board to oversee these initiatives. Additionally, Genesys has partnered with the University of Galway to advance AI research, focusing on the detection and documentation of potential biases. This study aims to develop a chain of custody for data to better understand the spread of underlying biases and support more ethical and equitable forms of AI. Genesys continues to work toward creating a positive global impact through community initiatives and the use of its products for good. To support this mission, Genesys launched its Charitable Offer, providing qualified nonprofits with a 50% discount on services. This initiative aims to empower nonprofits to maximise their impact with the company’s innovative and reliable AI-powered experience orchestration platform. More than 9 million conversations between charities and people in need were powered by Genesys Cloud during the 2024 fiscal year. Diversity, Equity and Inclusion (DEI) remains a priority for Genesys as it strives to be a great place to work for everyone. This year, the company proudly surpassed 30% representation of women across its global workforce. Marking the strongest year of growth among underrepresented groups in the United States, 35% of all new hires identified as people of colour. In its annual employee survey, the company achieved strong scores on inclusivity with an 89 out of 100 overall, 89 among women globally, and 86 among underrepresented groups in the US. Other notable achievements highlighted in the report include:    In 2023, Genesys opened a new R&D center in Budapest, which achieved LEED Gold status, exemplifying the company’s commitment to sustainable building practices and reducing its environmental impact.  Genesys has received high sustainability scores from the Carbon Disclosure Project (CDP) with a B score and a Gold Medal from EcoVadis, which reflects its ongoing efforts to lead the industry in sustainability practices.  Collectively, Genesys employees supported over 750 not-for-profit organizations in FY24 by logging more than 4,700 hours and donating over $150,000.    For a detailed look at the company’s initiatives and achievements, read the full fiscal year 2024 Sustainability Report here. About Genesys  Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.  Forward-Looking Statements Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.  Media Contacts   Carlee Wendell Carlee.wendell@genesys.com   Method Communications genesys@methodcommunications.com  

12 September 2024 Genesys First Half 2025 Success Heightened by AI Demand AI represented more than 10% of Genesys Cloud bookings during the period SAN FRANCISCO — 12 September 2024 — Genesys®, a global cloud leader in AI-powered experience orchestration, today reported strong results for the first half of its fiscal year 2025 (Feb. 1 – July 31, 2024). The Genesys Cloud™ platform surpassed $1.6 billion annual recurring revenue (ARR)i for the second quarter of this fiscal year, growing more than 35% year-over-year with exceptional demand for its AI capabilities. Genesys Cloud AI continues to be an industry leader in growth and innovation, demonstrated by accelerated customer adoption of standalone AI products that contributed to more than 10% of Genesys Cloud bookings during the first half of the fiscal year, including as part of all its top 10 deals during the period. As more organisations invest in Genesys Cloud to deepen automation, personalisation and analytics, the number of deals over $1 million annual contract value (ACV) that included AI was up more than 3X year-over-year. Notably, the average ACV of Genesys Cloud deals during the period that included AI was more than 5X larger than deals without AI. First Half Fiscal Year 2025 Business Highlights: Genesys Cloud Net Revenue Retention (NRR) continued to exceed 120%. New customer bookings on Genesys Cloud increased over 45% year-over-year. As the vendor of choice for large enterprises, the average number of unique agents for each of the top 50 Genesys Cloud customers increased to nearly 11,500 during the second quarter, a more than 25% increase year-over-year. Genesys had strong profitability and positive free cash flow during the period, with over $900 million of total liquidity as of July 31, 2024, consisting of cash on hand and an unused revolving credit facility. Research and development (R&D) investment in Genesys Cloud was nearly $325 million over the last 12 months to support the continued high-velocity innovation for its customers. Genesys sustainability practices helped influence more than $150 million in new and sustained business. Genesys was recognised as a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service Applications Software 2024 Vendor Assessment.ii Additionally, IDC ranked Genesys first for 2023 market share in the IDC Worldwide Contact Center Applications Software Market Shares 2023 report.iii Forrester named Genesys as a Strong Performer in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024.iv The company is the only vendor to earn the highest score possible in the security criterion, defined as superior relative to others in the evaluation. “This remarkable performance reflects our ongoing commitment to innovation and our ability to meet the evolving needs of our customers,” said Tony Bates, chairman and CEO of Genesys. “We are at the forefront of revolutionising customer and employee experiences by enabling organisations to harness the power of AI to drive loyalty and business outcomes. We believe the growing customer adoption of Genesys Cloud demonstrates our continued leadership in taking the contact centre industry into a future grounded in AI-powered experience orchestration.” More than 6,000 organisations have turned to Genesys Cloud to elevate their customer and employee experiences, including Best Buy Health, General Medical Council, Netherlands Police, Peabody Housing Association and Qualfon. Highlighted customer success stories include: The City of Clearwater transformed how it delivers utility services to residents by implementing Genesys Cloud. In the first two weeks alone, the City’s Utility Customer Service Division improved answer rates from 47% to 98%. Abandoned calls are now down 50 percentage points and employee turnover rates have fallen from 40% to near zero. Now, the organisation is implementing Genesys Cloud AI to further transform its customer and employee experiences. Equatorial Energia, one of the largest companies in the electric sector in Brazil, orchestrated over 7 million interactions through Genesys Cloud in seven different states within the country, resulting in a sales conversion rate of 9.4%. As part of the transformation, Equatorial integrated Genesys Cloud AI to enable its virtual assistant, “Clara,” offering more empathetic and efficient services, and aiding the improvement of customers successfully opening service requests by more than 20 percentage points to 86%. The Home Office, which manages one of the UK’s largest contact centres by interaction volume, migrated 22 locations onto Genesys Cloud in less than three months. With a vision to deliver convenient and empathetic services for citizens and employees, the Home Office has already achieved a 15% reduction in call handle times and a 37% increase in agent satisfaction. I-Net Support Co., Ltd. has implemented Genesys Cloud, transitioning its contact centre infrastructure from on-premises to the cloud. This shift enables I-Net Support to enhance its operations with greater flexibility and improved efficiency, including the reduction of setup time for new projects from two weeks to less than one. Looking ahead, I-Net Support plans to drive digital transformation by leveraging Genesys Cloud AI, expanding into non-voice areas and enhancing system integrations. Itaú Bank Chile recently transformed its contact center and digital branches by evolving from legacy solutions and consolidating onto the all-in-one Genesys Cloud platform. After migrating, Itaú Bank has lowered operation costs and shortened implementation time for new functions. Magenta Telekom in Austria, one of the largest telecommunications providers in the region, selected Genesys Cloud to provide the stable and proven technology foundation it needed to enable a seamless, effective customer experience today and fuel advanced AI innovation in the future. To progress its vision to orchestrate the best experiences, Magenta will also leverage unique CRM system integrations to gain richer insights, boost productivity and streamline customer interactions. Rainmaker, a Finnish business process outsourcer, has enhanced its sales and service success using Genesys Cloud and Genesys Cloud AI innovations, including predictive routing, workforce engagement management and chatbots. The AI-driven transformation resulted in a 115% increase in sales, a 28% improvement in first-contact resolution and a 20% cost reduction. Saudia, the Kingdom of Saudi Arabia’s award-winning airline, adopted the Genesys Cloud AI-powered experience orchestration platform to transform the experiences of its guests and employees alike. Results include a 20% increase in guests using digital channels, a 13% uplift in self-service and 15% cost savings through consolidation of its previous technology stack. About Genesys Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.   Media Contacts Janelle Dickerson Janelle.Dickerson@Genesys.com Method Communications Genesys@Methodcommunications.com   iAnnual Recurring Revenue (ARR) is defined as Genesys Cloud quarterly revenue multiplied by four iiIDC, IDC MarketScape: Worldwide Contact Center-as-a-Service Applications Software 2024 Vendor Assessment, Doc # US52302923, June 2024 iiiIDC, Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World, Doc #US52322824, June 2024 ivForrester Research Inc., The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024, Joana de Quintanilha, June 10, 2024

Genesys Earns 2024 Great Place to Work Certification AI-powered experience orchestration leader recognised for inclusion, empathy and flexibility for work-life balance SAN FRANCISCO, 10 October, 2024 — Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that it has been Certified™ as a Great Place to Work®. Overall, 90% of Genesys employees surveyed said the company is a great place to work, a two-percentage-point increase from the previous year, and 33 percentage points higher than the average US-based company. Earned across 14 countries, Genesys believes this certification illustrates its commitment to ensuring its employees feel seen, heard and understood, creating a culture of inclusion that fosters innovation, increases value for customers and drives organisational success. This year, Genesys was certified in Australia, Brazil, Canada, Hungary, India, Ireland, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, the United Kingdom and the United States. Notably, Genesys has been named a Great Place to Work for eight consecutive years in India, where the company was also named a Best Place to Work for Women for the last four years in a row. In addition to India, Ireland was also named a Best Place to Work for Women. In the Philippines, Genesys earned six different recognitions and has been named a Great Place to Work for four consecutive years. “Being recognised by employees in every region as a Great Place to Work is powerful validation of our commitment to creating an inclusive, empathetic workplace throughout our worldwide locations,” said Eva Majercsik, chief people officer at Genesys. “At Genesys, we believe that when our employees feel valued and empowered, they bring that same energy to every customer interaction. This recognition is a testament to the collaborative spirit and empathy that defines our culture.” Other highlights from the global survey include: 95% of employees felt that they are able to take time off from work when it’s necessary. 95% of employees believe that when they join Genesys, they are made to feel welcome. 93% of employees are proud to tell others that they work at Genesys. 91% of employees believe people care about each other at Genesys. 90% of employees feel like they can be themselves at Genesys. In addition, 96% of Genesys employees globally feel they’re treated fairly, regardless of sexual orientation, race, gender or age. Genesys believes these results reflect its commitment to having an inclusive workforce made up of talented individuals who are as diverse as the markets they serve. Genesys employs more than 6,000 people who are dedicated to transforming customer and employee experiences around the world.  Learn more about life at Genesys and see open roles here. About Genesys Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. © 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. About Great Place to Work Certification™ Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognised worldwide by employees and employers alike and is the global benchmark for identifying and recognising outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified. About Great Place To Work® As the global authority on workplace culture, Great Place To Work® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place to Work Certified™ or receiving recognition on a coveted Best Workplaces™ List. Learn more at greatplacetowork.com and follow Great Place To Work on LinkedIn, Twitter, Facebook, and Instagram. Media Contacts Kelley Crane Kelley.crane@genesys.com Method Communications genesys@methodcommunications.com