Jane Hendricks

Senior Product Marketing Manager

Jane joined Genesys in 2021 to lead Product Marketing for Conversational AI. She brings over 20 years of experience in product marketing, product management and consulting, covering data-driven disruptor technologies like data science, machine learning and AI.

Posts By Jane Hendricks

CX Is Still at the Tip of the Conversational AI Iceberg

06/11/2023

CX Is Still at the Tip of the Conversational AI Iceberg

In 2022, it was estimated that conversational AI would reduce labour costs by $80 billion. When ChatGPT became available, the...