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Joe Partridge-Jones, a seasoned Senior Account Executive at Genesys, brings over a decade of experience working within the technology and software sector. In his current role, he oversees the Retail, Travel, and Hospitality verticals, employing a consultative approach to identify and quantify how Genesys can support clients in achieving their strategic business objectives and key performance indicators. Leveraging his expertise in CX and AI, Joe collaborates closely with clients to define strategies that align Genesys' offerings with their operational and business needs, ensuring the delivery of tangible value and significant return on investment. During his nearly 6-year tenure at Genesys, Joe has been recognised for his exceptional contributions, receiving accolades such as the Chairman's Club, President's Club, and a special award for his collaborative efforts within the UK&I.