Rahul Garg

VP of Product, AI and Digital Self-Service

Rahul joined Genesys in 2021 as VP of Product, AI and Digital Self-Service. He’s focused on building the best conversational AI products for Genesys Cloud. Prior to Genesys, he worked at Pypestream, where he served as Chief Product Officer and was on the IBM Watson team before that.

Posts By Rahul Garg

Measuring AI Quality: Bias, Accuracy and Benchmarking for Conversational AI

02/10/2023

Measuring AI Quality: Bias, Accuracy and Benchmarking for Conversational AI

Artificial intelligence (AI) practitioners are often asked to show their work. They have to prove that their AI technology works...