They say a picture is worth a thousand words, but an experience lasts a lifetime. It just so happens that with nearly three decades of business under our belts, we know a thing or two about delivering memorable experiences. The kind of experiences that connect brands and customers for the long haul. The kind that rewrites the script on an annual users’ conference.

That’s what we’re delivering this year at G-Summit Europe. The all-new Genesys users’ conference promises to deliver a completely immersive experience that will inspire leaders like you to transform the way you care for your customers, and that focus is reflected in our new event name. We’re incredibly excited to invite you to join us September 10–12, 2019, at the The Amsterdam Conference Centre, Beurs van Berlage in Amsterdam.

At G-Summit Europe, we’ll deliver three days of energising, informative content from global thought leaders, market changers and trendsetters. You will have countless opportunities to:

  • Learn about the innovative ways fellow Genesys customers are meeting – and exceeding – new consumer expectations
  • Engage in face-to-face discussions with our partners, employees and thought leaders to learn how you can transform the way your company connects with customers
  • Educate yourself on the latest innovations and best practices that will fuel your customer experience strategy this year and beyond

Create a better customer experience

When we considered how to redesign our conference, we took into account learnings from our 20 years of producing events and, importantly, delegate feedback. We listened when our customers and partners told us they want an event they can fully immerse themselves in rather than merely observing from the back row. G-Summit Europe checks that box – and more.

Joining us in Amsterdam gives you a front-row seat to the things that matter: emerging technology, new strategies for deploying artificial intelligence, real-life discussions with customer experience leaders, innovations in omnichannel support, and Genesys platform enhancements.

30+ educational tracks let you customise your journey

You’ll be able to create your own customer experience curriculum by choosing from more than 30 educational tracks. You can fill your schedule with the sessions that will help you achieve your 2019 goals or those that help you plot your longer-term customer experience transformation course. Whether your focus is learning how similarly situated businesses have moved to the cloud; discussing why 2019 is the right time to migrate away from an aging, outdated legacy system; gathering insight into how your company can sell more throughout your customers’ journeys; or determining where to start if you need to spin up a contact centre from scratch – we’ve got you covered.

No matter what challenges you’re facing or goals you’ve set to achieve, you’ll have an all-access pass to the very best our industry has to offer. And, each of us will be ready and waiting to answer your questions so you can make 2019 the year of customer experience success for your organisation.

In addition to delivering an outstanding experience for our customers, partners, and employees, our goal for G-Summit  is to inspire you to take your customer experience strategy to the next level.

If you have any questions, please feel free to connect with us GenesysEventsGSummit@genesys.com and on behalf of the whole Genesys team, we look forward to seeing you in Amsterdam.