Customer experience is a top priority for organisations, big or small, to stand out in a competitive business environment. Commissioned by Genesys, Frost & Sullivan conducted surveys with over 400 business and IT decision makers in 13 countries across Asia Pacific. The Customer Service Trends report reveals critical gaps between customer service strategy and actual competencies that could hinder efforts to create seamless real-time engagements with today’s always-connected customers.
Download this infographic from Frost & Sullivan to understand the priorities and considerations for driving customer engagement transformation in small and midsize contact centres.
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